What do I do if I have forgotten my Administration Password (recovery password)?

If you have forgotten your Administration Password (also known as your recovery password) then you will not be able to re-register to change your PIN or register a new device (if your phone/tablet has been replaced, lost or stolen).

To continue using TokenOne Authentication you will need to call your local Help Desk support for a password reset.

Once this reset have been completed by your Help Desk you can then register again to set a new PIN or register your new device.